Question 1

How much does it cost to get my order delivered?

Accepted Answer

Cost of delivery varies with individual order weight and destination and will be automatically calculated at the checkout for you. Orders over €25 in value qualify for free delivery within Ireland.

Question 2

How long will my order take to be delivered?

Accepted Answer

Orders are processed the same or next working day, which generally means delivery times of:

Dublin: 1-2 working days.

Ireland: 3 - 5 working days.

UK: 6 working days.

Europe: 4 - 7 working days.

USA & Canada: 6 - 10 working days.

Question 3

Who should I contact if there is a problem with my order?

Accepted Answer

Please contact our Customer Service Department who will be delighted to help you – you can call them on +353 (01) 500 9500 or email the team at customerservice@gill.ie.

Question 4

What do I do if I want to buy an eBook?

Accepted Answer

Many of our titles are also available as eBooks and are generally available wherever eBooks are sold, for whatever device you read on, whether on Amazon, iTunes, Kobo, etc.

Question 5

Actually, it’s school books I’m after, where do I go?

Accepted Answer

Please visit our education-focused website at www.gilleducation.ie for a wide selection of Primary, Secondary and Third Level books.

Question 6

I am a journalist, who do I contact about interviewing an author?

Accepted Answer

Please contact our Head of Communications, Fiona Murphy, at fmurphy@gill.ie.

Question 7

I am a designer, can I design book covers for you?

Accepted Answer

We are always on the lookout for design talent. Please send your portfolio, especially if you have experience in designing book covers, to our Head of Communications, Fiona Murphy at fmurphy@gill.ie.

Question 8

How do I become an author?

Accepted Answer

Please see the Write For Us page for details and how to send us your information and submission(s).

Question 9

Can I use images from your site?

Accepted Answer

If you’re a journalist, please get in touch with our Head of Communications, Fiona Murphy, on fmurphy@gill.ie.

Question 10

How can I contact an author?

Accepted Answer

We cannot give out personal postal or email addresses for our authors. However, all author mail is forwarded directly to our authors, via our publicity department.

Please write to:

(Author Name)

c/o Publicity Department

Gill Books

Hume Avenue

Park West

Dublin

D12 YV96

Ireland

Frequently Asked Questions