FAQs

How much does it cost to get my order delivered?

Normally the time from your order to its delivery in Ireland is 3 to 5 working days. But these are not normal times and due to an unprecedented high volume of online orders and the need to ensure the safety of staff and implement all social distancing restrictions, both our warehouse and An Post are experiencing delays. Please be assured your order is on the way. We thank you for your patience - and thank you for supporting Irish business.

 

Orders are processed the same or next working day and despatched via An Post which generally means delivery times of:

 

Ireland: 3 - 7 working days.
UK: 6 working days.
Europe: 4 - 7 working days.
USA & Canada: 6 - 10 working days.
Elsewhere: 8 - 12 working days.

 

If you wish to place an order on our website and receive it before Christmas, the last dates for ordering are listed below. We will continue to service and ship orders right up until December 22nd, but can’t guarantee delivery prior to Christmas.

 

For ROI: Friday, December 11th *

For NI & UK: Friday, December 11th *

For Europe: Friday, December 4th *

 

* Due to the high volume of mail that An Post receives at this time of year, there may be a slight delay in delivery.

 

Cost of delivery varies with individual order weight and destination and will be automatically calculated at the checkout for you. Orders over €25 in value qualify for free delivery within Ireland and the UK.

 

Please note: Due to skeleton staff and social-distancing measures relating to COVID-19, orders may take a little longer to process than usual, but we hope you will understand given the important part everyone is playing in keeping the effects of Covid-19 to a minimum in Ireland.

 

Who should I contact if there is a problem with my order?

Please contact our Customer Service Department who will be delighted to help you – you can call them on +353 (01) 500 9500.

 

What do I do if I want to buy an eBook?

Many of our titles are also available as eBooks and are generally available wherever eBooks are sold, for whatever device you read on, whether on Amazon, iTunes, Kobo, etc.

 

It’s actually school books I’m after, where do I go?

Please visit our education-focused website at www.gilleducation.ie for a wide selection of Primary, Secondary and Third Level books.

 

I am a journalist, who do I contact about interviewing an author?

Please contact Teresa Daly, our Communications Manager, on tdaly@gill.ie or +353 (01) 500 9521.

 

I am a designer, can I design book covers for you?

We are always on the lookout for design talent. Please send your portfolio, especially if you have experience in designing book covers, to our Communications Manager, Teresa Daly at tdaly@gill.ie.

 

How do I become an author?

Please see the Write For Us page for details.

 

Can I use images from your site?

If you’re a journalist, please get in touch with Teresa Daly, our Communications Manager, on tdaly@gill.ie or +353 (01) 500 9521.

 

How can I contact an author?

We cannot give out personal postal or email addresses for our authors. However, all author mail is forwarded directly to our authors, via our publicity department.

 

Please write to:

 

(Author Name)
c/o Publicity Department
Gill Books
Hume Avenue
Park West
Dublin

D12 YV96
Ireland

The Gill Books 12 Days of Christmas 2020

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Gill Books • Unit 10, Hume Avenue, Park West, D12 YV96 • Map • (01) 5009500
© 2020 M.H. Gill & Co. Unlimited Company